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R. Rebellion Package Protection Policy

R. REBELLION PACKAGE PROTECTION POLICY 

R. Rebellion Package Protection Policy covers lost, stolen, and damaged items in your shipped order.  Review the policy coverage and restrictions below:

GENERAL 

Shipping address input incorrectly

R. Rebellion Package Protection does not cover incorrectly input shipping addresses at the time of checkout/order creation.

Please message us immediately to correct the shipping address before the order is shipped.

Unsatisfied with items/order

R. Rebellion Package Protection is not a product replacement plan. Please refer to our Refund Policy.

Expedited shipping hasn't arrived

R. Rebellion Package Protection does not cover package delays or orders received outside of expected delivery window.

Carriers update their website with expected delays due to inclement weather or other barriers to expected delivery.

Did not want the R. Rebellion Package Protection Policy

R. Rebellion Package Protection is non refundable, unless your order is cancelled prior to shipment.

If your order has shipped, R. Rebellion Package Protection is actively protecting the order and is non refundable.

LOST ITEMS 

Packages believed to be lost

Order issues for packages believed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments) and within 30 days from the last checkpoint.

Estimated Delivery Date

After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, R. Rebellion Package Protection will consider the order to be "lost" and assist with next steps.

Invalid address or delivery barriers

If a carrier cannot deliver your package due to invalid address or other unexpected delivery barriers or issues, the carrier may return the package to R. Rebellion.  If this occurs the package is not lost, once the returned package is received by R. Rebellion, we will reach out to you to correct the issue and schedule redelivery.  A reshipping charge may apply. 

Only part of the order delivered

If you receive an order with missing items, contact R. Rebellion directly.

If a single order is being shipped in multiple packages and one package does not arrive and is believed to be lot, R. Rebellion Package Protection will cover the missing items and arrange a replacement shipment.

Packages labeled "return to sender"

R. Rebellion Package Protection does not cover packages labeled return to sender because the order has been sent back to R. Rebellion. Items are returned to sender when a customer provides an invalid or undeliverable address or refuses a delivery.

R. Rebellion Package Protection covers the your order if the package gets lost in-transit back to the us*

*Please note: R. Rebellion Package Protection timeframes for filing apply.

Order stuck in customs

R. Rebellion Package Protection does not cover an order stuck in international borders/customs. You are responsible for custom fees if they apply to your order.

If R. Rebellion replaces something the customer has already paid customs on, under our discretion, we may approve and pay customs the second time.

Order marked as unfulfilled or unshipped

If your order is marked as unfulfilled or unshipped, the order hasn’t been fulfilled yet. R. Rebellion Package Protection become active once the order is shipped.

Order issue filed too soon

If you file an order issue the same day that the package was marked as delivered, at our discretion R. Rebellion may ask you to wait 5 days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit.

STOLEN ITEMS 

Delivered but Missing Package

Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Delivered to wrong address

If you input the correct address at checkout and the package was delivered to the wrong address, R. Rebellion Package Protection considers this as stolen if the package is unable to be located by the carrier and is not returned to R. Rebellion.

Filing a police report

At our discretion, R. Rebellion may require a police report when an order/package is marked as delivered but has not been received by you and is believed to be lost or stolen.

If requested, you will file the police report and include an explanation that you purchased package protection from R. Rebellion. To process the order issue with R. Rebellion, we are requiring a police report.

Send R. Rebellion the police report PDF & number in the order issue.
Upon request, we may require additional documentation such as proof of identity, a notarized statement, address, etc.

Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

DAMAGED ITEMS 

Damaged Item Arrived

Order Issues for damaged orders must be filed within 15 days of the delivery date.

Broken items

If you received a broken item and need to dispose of it (i.e. shattered glass), please take a photo of the broken item(s) and email them to R. Rebellion and then dispose of it properly.

Damaged items

A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

R. Rebellion Package Protection does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. Please see R. Rebellion Refund Policy.

R. Rebellion Package Protection requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).

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