Orders
Can I make changes to my order after it has been placed?
We work hard to ship orders as quickly as possible, often within one business day. If you need to change your shipping address, add an item, or cancel your order, please contact us immediately. While we will always do our best to help, we cannot guarantee changes once an order has entered production or has been shipped.
Can I cancel my order?
If your order has not yet shipped, we may be able to cancel it. Contact us as soon as possible and we will let you know if cancellation is still available.
I entered the wrong shipping address. What should I do?
Please contact us immediately. If your order has not yet shipped, we will gladly update the address. Once a package has been shipped, we are unable to redirect it.
Processing Time
How long does it take to process my order?
Most orders ship within 1 to 2 business days. During holidays, major sales, or new product launches, processing may take a little longer. Every order is carefully packed by our team in Pendleton, Oregon.
Do you ship on weekends?
No. Orders are processed Monday through Friday, excluding holidays.
Shipping Carriers
Which shipping carriers do you use?
We primarily ship with UPS and USPS. The carrier available at checkout depends on your location and the products included in your order.
Why can’t my perfume ship by air?
Personal fragrances containing alcohol are classified as limited quantity hazardous materials and must travel by ground transportation within the United States.
International Shipping
Do you ship internationally?
At this time, we primarily ship within the United States. Some products may not be available for international shipping due to carrier and destination regulations, particularly alcohol based personal fragrances.
Package Protection
What is R. Rebellion Package Protection?
Package Protection provides coverage for packages that are lost, stolen, or damaged during transit. If your protected package is lost, stolen, or damaged before it reaches you, we will help resolve the issue through our package protection program.
Is Package Protection required?
No. Package Protection is optional and available during checkout. We highly recommend adding it, especially during busy shipping seasons.
Returns
Can I return my order?
Due to the personal nature of fragrance, opened or used personal fragrance products cannot be returned.
Unopened and sealed 50 ml perfumes and colognes may be eligible for return or exchange in accordance with our current return policy. Unused home fragrance products may also be eligible for return.
Please review our full Return and Refund Policy for current eligibility requirements, timelines, and instructions.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include clear photographs of the damaged product, packaging, and shipping box. We will review the issue and help determine the next steps.
Candles
What kind of wax do you use?
Our candles are hand poured using a premium coconut soy wax blend chosen for its clean burn, excellent fragrance throw, and beautiful finish.
What wicks do you use?
We use natural hardwood cross wicks sourced in the United States. They are selected for their gentle crackle, beautiful flame, and even burn.
How do I get the best burn from my candle?
During the first burn, allow the wax to melt completely across the surface of the candle. This typically takes approximately 4 to 6 hours, depending on the vessel size.
Before each burn, trim the wick to approximately ¼ inch. Keep the candle away from drafts, fans, open windows, and air vents.
Why does my wood wick sometimes go out?
Wood wicks behave differently from traditional cotton wicks. If the flame becomes too small or goes out, extinguish the candle, allow the wax to cool, and trim away the excess charred wood before relighting.
A properly maintained wood wick will create a steady flame, a gentle crackle, and an even melt pool.
Home Fragrance
Where are your home fragrance products made?
Our candles, room and linen sprays, and reed diffusers are handcrafted by our team in Pendleton, Oregon.
Are your home fragrance products pet safe?
Our products are intended for home fragrance use. As with all scented products, we recommend using them in well ventilated spaces and keeping them out of reach of pets and children.
If your pet has a medical condition, respiratory sensitivity, or known fragrance sensitivity, consult your veterinarian before using scented products in your home.
Personal Fragrance
Are your fragrances perfume or cologne?
We create both perfumes and colognes, but we believe fragrance has no rules. Wear whichever scent makes you feel most like yourself.
Are your 50 ml fragrances Eau de Parfum?
Yes. Our 50 ml personal fragrances are Eau de Parfum sprays, created for a rich fragrance experience and excellent longevity.
What is the difference between the 50 ml spray and the 10 ml roll on?
Our 50 ml fragrances are alcohol based Eau de Parfum sprays. Our 10 ml fragrances are concentrated perfume oils made with an MCT oil base and applied with a roll on applicator.
The 50 ml spray creates a more noticeable fragrance cloud, while the 10 ml oil wears closer to the skin and is convenient for travel, layering, and touch ups throughout the day.
Are your fragrances long lasting?
Yes. Our Eau de Parfum formulations are designed for excellent longevity, although wear time naturally varies depending on skin chemistry, environment, application, and fragrance composition.
Where should I apply fragrance?
Apply fragrance to pulse points such as the wrists, neck, inner elbows, and behind the ears. Avoid rubbing your wrists together after application, as this may affect how the fragrance develops.
How should I store my fragrance?
Store personal fragrance in a cool, dry place away from direct sunlight, excessive heat, and sudden temperature changes. Avoid storing fragrance in a bathroom or near a window.
Samples
Do you offer fragrance samples?
Yes. We offer individual personal fragrance samples so you can discover your favorites before purchasing a full size bottle.
Can I build my own sample set?
Absolutely. Build your own sample collection by selecting the fragrances you would most like to experience.
Are samples available for every fragrance?
Samples are available for most of our personal fragrance collection. Availability may vary during new releases, seasonal launches, or periods of high demand.
Wholesale
Do you offer wholesale?
Yes. We proudly partner with boutiques, gift shops, lifestyle stores, and retailers across the country.
How can I become a retailer?
You can shop R. Rebellion through Faire or apply directly through our wholesale website.
Applying
How do I apply for a wholesale account?
Complete the retailer application through our wholesale website. Once approved, you will receive access to wholesale pricing and ordering.
Minimum Orders
Is there a minimum wholesale order?
Yes. Our current wholesale minimum order is $300.
Testers
Do you offer retail testers?
Yes. We offer 50 ml tester bottles for our personal fragrance collection. They are designed for sanitary in store sampling and can last for many months with normal use.
We do not offer tester bottles for our 10 ml roll on fragrance oils.
Faire
Can I order through Faire?
Yes. Retailers who already use Faire are welcome to shop our wholesale collection there. Approved wholesale customers may also order directly through our wholesale website.
Retail Stores
Do you have retail locations?
Yes. We currently have two R. Rebellion retail stores in Oregon.
Pendleton
Where is your Pendleton store?
Our flagship store is located in historic downtown Pendleton, Oregon. This is also where many of our products are handcrafted and where our creative and production studios are located.
Joseph
Where is your Joseph store?
Our Joseph location is in the mountain town of Joseph, Oregon, surrounded by the Wallowa Mountains. The store features a curated selection of personal fragrance, home fragrance, gifts, stationery, and goods inspired by life in the West.
Our Products
Are your products handmade?
Yes. Our candles, room and linen sprays, reed diffusers, personal fragrances, and many of our paper goods are handcrafted or finished by our small team in Pendleton, Oregon.
Where are your products made?
We proudly develop, manufacture, and package our products in Pendleton, Oregon. Every fragrance is created with intention and inspired by the beauty, grit, rural lifestyle, and spirit of the American West.
Clean Fragrance
What does clean fragrance mean to R. Rebellion?
To us, clean fragrance means creating beautiful products without compromising on quality. Our fragrances are formulated without phthalates, and we thoughtfully select ingredients for performance, craftsmanship, and the intended use of each product.
Ingredients
Can I see the ingredients?
Ingredient information is available on individual product pages whenever applicable. If you have questions about a specific product or ingredient, please contact us and our team will be happy to help.
Phthalates
Are your fragrances phthalate free?
Yes. Our fragrances are formulated without phthalates.
Burn Times
How long do your candles burn?
Approximate burn times are:
Drifter Candle: Up to 15 hours
Heritage Candle: 40 plus hours
Belle Candle: 90 plus hours
Le Grand Candle: 150 to 200 plus hours
Burn time will vary depending on room conditions, wick maintenance, vessel size, and individual burn habits.
Reed Diffuser Care
How long do your reed diffusers last?
Most reed diffusers last approximately 3 to 6 months, depending on room temperature, airflow, humidity, placement, and how frequently the reeds are flipped.
How often should I flip the reeds?
For a stronger fragrance throw, flip the reeds every one to two weeks. Always flip the reeds over a protected surface and wipe away any spills immediately.
How can I make my reed diffuser last longer?
Place your diffuser away from direct sunlight, heating vents, open windows, fans, and other sources of constant airflow. Flipping the reeds more frequently will create a stronger fragrance but will also cause the diffuser oil to evaporate more quickly.
Where should I place my diffuser?
Place your diffuser in a well ventilated area away from direct sunlight, heat sources, delicate surfaces, and the reach of children and pets.
Still Have Questions?
Didn’t find what you were looking for? Our small team is always happy to help. Contact us and we will get back to you as quickly as possible.
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