Frequently Asked Questions
OUR CANDLES ⇠
Can I send candles as a gift?
Absolutely! You can also add a personalized gift message and choose to have the item shipped directly to the recipient. For gift items, we will handwrite your message on a beautiful letterpress card designed in our studio.
What is the burn time for your candles?
Our candles are a blend of natural coconut and soy wax, paired with the all-natural wood wicks, so they burn slower naturally. The full burn time will greatly depend on the environment. Drafts, ambient temperature, and altitude all play a role in the lifespan of your candle. Our 11 oz. Whisky Glass candles are 8 oz of wax by weight and will burn up to 60 hours.
What are your candles made of?
Our candles are hand-poured in small batches with a luxurious blend of all-natural coconut + soy wax, wood wicks, phthalate-free fragrance oils, zero dyes, and always with love.
I have white crystals on my candle and it looks like it's drying out?
Natural candle wax that contains soy can form crystals natural, this is not a flaw and considered a characteristic. There is nothing wrong with the candle and you will still get all of the burn time and lovely smell.
I am having a hard time lighting my wood wick?
Wood wicks sometimes need a little more assistance in getting lit. Lighting a match might not provide enough direct flame, we often use a lighter to light our candles in the studio. Sometimes we get a little generous with our wax or cut the wick just a bit too short and this can cause the wick to drown out before lighting up, the easiest way to fix this is to take you hair dryer and melt a small amount of wax and pour it off onto a paper towel, that is usually enough.
How long will it take for my order to arrive?
Orders are processed and shipped within 1-3 business days from our location in Pendleton, Ore. *Once shipped should arrive at your door between 3 to 8 business days from your order date,
*Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. UPS Ground usually takes 1-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio.
Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
*Please note, fulfillment and shipping times may vary during busy seasons. During the hot months of summer, orders will only be shipped out on Mondays & Tuesday.
Am I able to return products?
At R. Rebellion, all of our products are carefully inspected before leave our studio. Due to our products' nature, used candles and room mists cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to R. Rebellion within seven days of delivery.
Due to restrictions caused by COVID-19, we cannot currently accept exchanges. Thank you for your understanding.
Do you offer wholesale?
Yes! Please contact us to learn more.
PRIVATE LABEL ⇠
Do you offer private label?
Yes! We love working with brands and helping them create the candle products of their dreams. Please contact us to learn more.